Frequently asked questions
Answers before you book.
Everything guests usually ask about booking, payments, check-in, house rules and staying in the hills with Haven Holiday Homes.
01
Booking & payments
How do I book a Haven holiday home?
You can book directly on havenholidayhome.com or message Haven Holiday Homes on WhatsApp. Choose your home and dates, and the team will confirm availability and send payment details. Booking directly gets you the lowest available price.
How much advance payment is needed to confirm a booking?
A minimum advance payment of 50% of the total booking amount confirms your reservation, and the balance is payable at check-in. Paying the full amount online confirms your booking instantly.
What payment methods does Haven Holiday Homes accept?
Haven Holiday Homes accepts payment by credit card or bank transfer. Guests who need a partial payment arrangement can discuss it with the team on WhatsApp.
Are Haven's prices inclusive of taxes?
Yes. The nightly prices shown on havenholidayhome.com are final and include all taxes and charges.
Is it cheaper to book directly than on Airbnb or Booking.com?
Yes. Haven Holiday Homes homes are also listed on Airbnb and Booking.com, but booking directly on havenholidayhome.com or via WhatsApp gets the lowest available price, with no platform fees.
How do I book and pay?
Book on havenholidayhome.com or WhatsApp 0300 4422529. A 50% advance confirms the booking and the balance is paid at check-in, by card or bank transfer. A valid CNIC or passport is required for the lead guest.
02
Cancellations & deposits
What is the cancellation and refund policy?
Cancellations made 3 or more days before check-in receive a full refund of the amount paid. Cancellations made less than 3 days before check-in, and no-shows, are non-refundable.
What is the cancellation policy?
Full refund for cancellations made 3 or more days before check-in. No refund for cancellations within 3 days of check-in or for no-shows.
03
Check-in & your stay
How many guests can stay at Haven Eden Villa?
Up to 15 guests, on 4 king-size beds, 2 single beds and 2 sofa beds, with 3 extra mattresses on request. Extra guests are charged PKR 2,500–3,000 per guest per night.
What are the check-in and check-out times?
Check-in is from 3:00 PM and check-out is by 12:00 PM (noon). Early check-in and late check-out are subject to availability, must be arranged in advance, and may carry an additional charge.
Is there a caretaker at the villa?
Yes. A dedicated caretaker is available 24 hours, and the villa has a separate servant room for accompanying staff.
What ID is required at check-in?
A valid CNIC or passport is required for the lead guest at check-in.
Can I bring more guests than I booked for?
All guests must be declared at the time of booking, and the number of guests must not exceed the maximum occupancy stated in the listing. Additional guests beyond the booked number are charged PKR 2,500–3,000 per guest per night.
What are the check-in and check-out times?
Check-in is from 3 pm and check-out is by 12 pm. Early check-in or late check-out can be arranged subject to availability.
04
House rules
Are pets allowed in Haven holiday homes?
Pets are not permitted unless approved in advance. Please contact Haven on WhatsApp before booking if you plan to travel with a pet.
Is smoking allowed?
Smoking is not permitted indoors at any Haven Holiday Homes property.
Can I host a family function or corporate event at a Haven home?
Parties are not allowed at any Haven home. Family functions (mehndi, dholki, nikkah, birthdays and family dinners) and corporate events are welcome at selected homes, such as Haven Farmhouse Lahore, with prior approval. Alcohol and drugs are not allowed. Message us on WhatsApp with your plans and guest count before booking.
05
Weather & support
What happens if snow or road conditions affect access to my home?
In winter, snowfall can occasionally affect road access in hill-station areas. Where access is affected, Haven Holiday Homes may offer a date change or other adjustment at its discretion. Guests travelling in winter should check road conditions before departure.
How quickly does Haven Holiday Homes respond to guests?
Haven's guest support team replies on WhatsApp within 5 minutes, and support is available 24 hours a day before and during your stay.
06
More questions
Where is Haven Eden Villa located?
In Eden Value Homes, Thokar Niaz Baig, Lahore, with quick access to Canal Road, Ring Road and the motorway. Markets, grocery stores and restaurants are within walking distance, and the Daewoo and Faisal Movers terminals are close by.
Is the whole villa private?
Yes. The entire 4-bedroom villa, including both lawns, is reserved for your group only. No other guests stay on the property.
How much does Haven Eden Villa cost per night?
From PKR 40,000 per night. Rates vary by season and dates; booking direct on havenholidayhome.com or WhatsApp gets the best rate.
Can we host a Mehndi, Dholki or Nikah at Haven Eden Villa?
Yes. Small family functions such as Mehndi, Dholki, Qawali nights and Nikah are welcome with prior approval. Parties, alcohol and drugs are not allowed.
Is there air conditioning and power backup?
Yes. Every bedroom and lounge has inverter AC, and the villa has UPS power backup.
Can we cook, or is a cook available?
The fully equipped kitchen is ready for self-cooking. A cook can be arranged on request for PKR 5,000–8,000 per day, depending on the number of guests and meals, subject to availability.
What outdoor space does the villa have?
Front and back lawns, a BBQ setup, a firepit and outdoor seating, ideal for family evenings and small gatherings.
Is parking available at Haven Eden Villa?
Yes. The garage fits 2 cars, and there is free parking on the street outside the villa.